Norbert KarpIT SOLUTIONS
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572 299 569
Proven in my own business

Modules from the system that runs my restaurant every day

I built and operate a complete operating system for my own restaurant. Below are 27 modules I can deploy in your company. Not mock-ups, but code that runs every day.

50+scheduled automations running in the background
80+panel screens for the owner, managers and staff
330+API endpoints powering the system
500+automated test files guarding against regressions
100+database tables with row-level access rules
20+external services connected into one workflow

Bookings and customer service

Live in production

Online booking that filters out spam and errors on its own

“The phone never stops ringing, and the web form collects junk and duplicate requests”

  1. Customers only see slots that are genuinely free: opening hours, holidays, blocks and capacity are calculated live.
  2. Every request passes 14 checks: anti-spam, duplicates, dates in the past, customer history.
  3. Simple bookings confirm themselves; large or risky ones wait for a human decision.
  4. The customer gets a confirmation, staff get a text message, and the contact lands in the CRM.
SMSAPIResendPostgreSQL

Who for: salons, clinics, workshops, hotels, rental companies, escape rooms

I want this
Live in production

Appointment reminders and Google review requests

“Customers forget their appointments, and happy ones never leave a review”

  1. The day before and on the day, the customer gets a text or email — nothing is sent at night.
  2. Foreign phone numbers receive the message in English.
  3. After the visit, a review request arrives with a direct link to the Google profile.
SMSAPIResendGoogle

Who for: clinics, salons, car services, vets, hotels

I want this
Live in production

Customer self-service: reschedule or cancel without a phone call

“Every change of date means a phone call and retyping it into the calendar”

  1. A link in the confirmation opens the customer’s booking card.
  2. The customer changes the date or party size, or cancels — under the same rules as a new booking.
  3. Staff and the owner are notified of every change.
SMSAPIResend

Who for: salons, clinics, hotels, schools and courses, service centres

I want this
Live in production

Fallback queue: no request is lost when something fails

“When the server goes down, we lose orders without even knowing it”

  1. Database error on save? The request goes to a separate store, and the customer sees “received”.
  2. Staff get an alert: “queued, do not enter manually”.
  3. Every 2 minutes an automation replays the queued requests and reports what it saved.
Vercel BlobSMSAPI

Who for: any order or request form: e-commerce, B2B, medical practices

I want this
Live in production

Customer reputation and blocklist

“The same customers keep booking and not showing up, while we hold their place”

  1. For every request, the system checks the no-show history by phone number and email.
  2. Risky customers go to manual approval, and the owner gets an alert.
  3. The warning is visible on the case card, in the CRM and next to messages from that person.
PostgreSQLTelegram

Who for: hospitality, hotels, rental companies, any service with a no-show problem

I want this

Enquiries, quotes and B2B sales

Live in production

Case hub with a sales pipeline: from enquiry to deposit

“Enquiries about larger jobs live in inboxes, notebooks and one person’s head”

  1. Every enquiry becomes a case card with stages: new → quote → awaiting customer → contract → deposit.
  2. Today / Cases / Calendar views, with the history of every conversation and call.
  3. Pricing from the price list and resource assignment (room, area, crew) in one place.
PostgreSQLZoho Mail

Who for: hotels and venues, catering, event agencies, training, B2B services

I want this
Live in production

AI reads the inbox and fills in the enquiry calendar

“The date and headcount from a customer’s email have to be typed into the calendar by hand”

  1. The company mailbox syncs every 30 minutes.
  2. AI extracts the date, headcount and company from emails, then creates or updates the entry in the demand calendar.
  3. When a customer has replied and we have not, a “reply to customer” task is created.
Zoho MailClaudeTelegram

Who for: any business taking enquiries by email: B2B, hotels, law firms, construction

I want this
Live in production

Morning “To do today” and a “customer waiting” alert

“We reply to customers too late because nobody tracks who is waiting for an answer”

  1. One morning summary on your phone: unanswered enquiries, customers who replied, quotes to follow up.
  2. An afternoon alert if a customer has replied and the company has not.
  3. One notification with a list of specific actions, instead of ten separate ones.
TelegramZoho MailClaude

Who for: any business with a salesperson or an enquiry desk

I want this
Live in production

AI-drafted follow-ups after a quote

“Quotes go out and die, because nobody remembers to follow up”

  1. 3, 5 and 7 days after a quote, AI prepares a draft follow-up.
  2. The draft goes to the owner — a human sends it; the bot never writes to customers on its own.
  3. Cases already won are skipped automatically.
ClaudeTelegram

Who for: B2B, agencies, construction, IT, insurance

I want this
Live in production

PDF quote and contract generator driven by the price list

“Every quote and contract means copying an old Word file and fixing the prices”

  1. One click on the case card produces a quote or contract as a PDF.
  2. Prices come from a price list edited in the panel, with version history.
  3. Standard enquiries get a quote automatically, and failed sends are retried.
PDFResend

Who for: catering, events, hotels, training, contractors, B2B services

I want this
Live in production

Payment and deposit ledger on every case

“Nobody knows who paid a deposit, what is outstanding, or whether the date is confirmed”

  1. The agreed amount, prepayment type and due date are recorded on the case card.
  2. Bank transfers and cash outside the payment system are logged with a receipt number — entries cannot be quietly changed.
  3. Once payments cover the deposit, the date is booked automatically.
StripePostgreSQL

Who for: B2B services, contractors, events, law firms

I want this

Online sales and payments

Live in production

Gift card shop with one-click redemption

“Vouchers are sold on paper, and redemption relies on a notebook and trust”

  1. A 3-step wizard: amount, personal message, payment by BLIK or card.
  2. After payment, the system generates a PDF with a code and emails it to the buyer.
  3. On site, staff enter the code — balance, expiry and single use are checked automatically.
StripeResendPDF

Who for: spas, salons, hotels, driving schools, attractions, shops

I want this
Live in production

Payment links sent from the panel

“We ask customers for a bank transfer and then keep checking the account to see if it arrived”

  1. Staff enter an amount and a note — the customer receives a payment link.
  2. Payment is marked automatically, and if it fails the customer gets a “try again” message.
  3. The same link is never created twice, even on a double click.
StripeResend

Who for: B2B services, freelancers, workshops, clinics (prepayments)

I want this
Live in production

Seasonal sales campaigns with online payment and cart recovery

“Holiday orders are taken over the phone and tracked in Excel”

  1. A seasonal page with the menu or offer, pickup slots and add-ons.
  2. Full payment or a deposit online, with the order going straight to the fulfilment panel.
  3. Abandoned carts get a reminder; unpaid orders expire on their own after the deadline.
StripeSMSAPIResend

Who for: patisseries, bakeries, catering, shops, event organisers

I want this
Live in production

“Paid but nothing delivered” audit

“The customer paid, but the order was never created — and we find out from a complaint”

  1. Every hour, each successful payment is checked: is there a voucher, ticket or order in the database?
  2. No product means an immediate alert to the owner.
  3. Once a day, a full review of the past week.
Stripe

Who for: any e-commerce or SaaS business taking online payments

I want this

Finance, KSeF and costs

Live in production

Purchase invoices pulled from KSeF every hour

“Someone downloads invoices from KSeF (Poland’s National e-Invoicing System) by hand and passes them to the accountant”

  1. Every hour, the system logs in to KSeF 2.0 and downloads new invoices with their line items.
  2. It recognises the document type (correction, advance, simplified) and tags suppliers.
  3. Overdue invoices are included in the owner’s morning alert.
KSeF 2.0

Who for: any Polish company using KSeF: trade, manufacturing, services, accounting firms

I want this
Live in production

POS till sales visible in the panel

“Till reports and invoice costs live in two separate programs”

  1. Every hour, the system pulls payment and product reports from the till.
  2. Daily figures are saved without duplicates, alongside costs from KSeF.
  3. The owner sees takings and costs in one place.
GoPOSKSeF 2.0

Who for: hospitality, retail, clubs — anyone with a POS system

I want this
In development

Production cost and profit and loss from invoices

“We do not know what we really earn on a product, because purchase prices keep changing”

  1. Recipes or usage standards multiplied by prices from KSeF invoices.
  2. Unit cost and the share of raw materials in the selling price, always up to date.
  3. The P&L combines costs, till sales and labour costs.
KSeF 2.0GoPOSGoStock

Who for: hospitality, catering, bakeries, manufacturing

I want this
Live in production

Weekly supply audit and anomaly detection

“Suppliers raise prices quietly, and losses only show up at stocktake”

  1. Every Monday, the system compares prices, deliveries and losses.
  2. It detects duplicate invoices, price jumps, new suppliers and gaps in numbering.
  3. It sends one email — only when it has found a problem.
KSeF 2.0GoStock

Who for: hospitality, retail, warehouses, manufacturing

I want this

AI assistant and communication

Live in production

An AI assistant that carries out tasks, not just answers questions

“The website chatbot can only point people to the contact form”

  1. The assistant knows the offer, prices, opening hours and blocked dates from the company database.
  2. It creates, checks, changes and cancels bookings itself (after verifying the customer).
  3. It collects leads, tracks down lost vouchers and hands unusual cases to a human.
  4. If the model fails, it switches to a backup; if the database fails, to the fallback queue.
ClaudeGemini (backup)SMSAPI

Who for: hotels, salons, clinics, e-commerce, schools, service centres

I want this
Live in production

Google reviews with a ready-made draft reply

“We answer reviews once a quarter, because nobody has the time”

  1. Every hour, the system checks for new reviews on the Google profile.
  2. AI prepares a draft reply and sends it to the owner’s phone.
  3. A human publishes it — with a single copy and paste.
Google ReviewsClaudeTelegram

Who for: any local business: hospitality, healthcare, beauty, hotels

I want this
Live in production

Reliable email and text delivery with a backup provider

“Emails to customers sometimes do not arrive, and nobody notices”

  1. A primary email provider, with automatic failover to a backup on error.
  2. Failed sends go back to the queue: 5 attempts, then a text message to the owner.
  3. Suppression list, bounces and one-click unsubscribe handled automatically.
ResendMailgunSMSAPI

Who for: any system that sends confirmations and invoices

I want this
Live in production

Owner bot: every decision in one channel on your phone

“The owner has to sit in five different programs to know what is going on”

  1. Daily and weekly reports, alerts, new reviews and calendar changes — in one chat.
  2. The bot never messages customers — it only informs and prepares drafts.
  3. It responds to commands only from the owner’s chat, with a secret key.
TelegramClaude

Who for: any business owner who is not sitting at a computer

I want this
Live in production

Win-back of inactive customers and campaigns sent in batches

“Regular customers stop coming, and we do not even know which ones”

  1. Every day, the system selects customers inactive for 30 to 365 days.
  2. It skips those who unsubscribed, have an upcoming booking or were contacted recently.
  3. Seasonal campaigns go out in batches, with a frequency cap and a consent check.
ResendMailgun

Who for: salons, clinics, e-commerce, gyms, car services, hotels

I want this

Owner panel and security

Live in production

Owner panel with roles for the team

“Staff have access to everything or to nothing”

  1. Separate panels for the owner, managers and staff accounts.
  2. A staff account only sees the screens it is allowed to — nothing by default.
  3. Every login and action is logged: who did what, and when.
PostgreSQL (row access rules)

Who for: any business with employees using the system

I want this
Live in production

System watchdog and a daily database backup with a test restore

“We hear about outages from customers, and nobody has ever checked the backup”

  1. Every 15 minutes, the watchdog checks the database and key external services.
  2. A problem means a text and a Telegram message to the owner, before a customer notices.
  3. Every day, an encrypted database backup is test-restored — so you know it will work.
TelegramSMSAPIGitHub Actions

Who for: any business whose system has to keep running

I want this
In development

Staff rota

“The rota lives in Excel, and holiday requests in text messages”

  1. Employees, positions and shifts in a single grid.
  2. Absences — holiday, training, days off — visible straight away.
  3. Labour costs feed into the P&L.
PostgreSQL

Who for: hospitality, retail, hotels, clinics, shift-based businesses

I want this
What it looks like

Real panel screens, data hidden

Panel: Case hub with a sales pipeline: from enquiry to deposit (data hidden)
Case hub with a sales pipeline: from enquiry to deposit
Panel: PDF quote and contract generator driven by the price list (data hidden)
PDF quote and contract generator driven by the price list
Panel: Reliable email and text delivery with a backup provider (data hidden)
Reliable email and text delivery with a backup provider
Panel: System watchdog and a daily database backup with a test restore (data hidden)
System watchdog and a daily database backup with a test restore
Panel: Morning “To do today” and a “customer waiting” alert (data hidden)
Morning “To do today” and a “customer waiting” alert
Panel: Gift card shop with one-click redemption (data hidden)
Gift card shop with one-click redemption
Panel: An AI assistant that carries out tasks, not just answers questions (data hidden)
An AI assistant that carries out tasks, not just answers questions
Panel: Google reviews with a ready-made draft reply (data hidden)
Google reviews with a ready-made draft reply
Panel: Owner panel with roles for the team (data hidden)
Owner panel with roles for the team
Integrations

Services I already connect

KSeF 2.0GoPOSStripe (BLIK, P24, cards)SMSAPIResendMailgunZoho MailTelegramClaude (Anthropic)GeminiGoogle Analytics 4Search ConsoleGoogle ReviewsMicrosoft ClarityIndexNowVAT whitelist (MF)CEIDGHunter.ioZeroBounceSupabase / PostgreSQL

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